Shipping policy

Order Processing & Dispatch

After you place your order, our fulfillment team confirms your order details and prepares it for shipping, typically within 1 to 3 business days, before your parcel is dispatched.

Dispatch & Tracking

Once your order has been prepared, it is handed to our shipping carrier. A tracking link is emailed to you automatically within 1 to 2 business days of dispatch, so you can follow your parcel on its way to you. Please keep an eye on your inbox, including your spam or promotions folder, so your tracking details are easy to find.

Delivery Timeframe

For most orders, the total delivery window — from the moment you order to the moment your parcel arrives — is typically 2 to 3 weeks; during customs or peak periods, up to 4 weeks.

Please treat these timeframes as estimates rather than fixed dates. On occasion, customs processing, seasonal peak periods, or other external factors can add a little extra time. We are always happy to provide an update if you would like one.

Our Global Fulfillment Network

Restveda products are delivered through a carefully monitored global direct-to-consumer logistics network. This lets us bring our home comfort products to customers across Canada, the United States, and beyond, with a focus on care and protection in transit. Because orders travel through this international network, longer transit times within the window above are normal and expected, and are not on their own grounds for a non-delivery claim.

Shipping Protection — Covered in Transit

Every Restveda order is fully covered against loss or damage in transit. In the rare event that an item is lost or damaged on its way to you, we take care of it: reach out to us and we will arrange a replacement or refund promptly, at no extra cost to you.

To help us resolve your claim quickly, damaged-item claims should be submitted within 7 days of delivery and include photographs of the item and its packaging. A parcel is considered lost only after the full estimated delivery window has passed; lost-parcel claims should be submitted within 30 days of the estimated delivery date. Once tracking shows that a parcel has been delivered, the order is considered fulfilled.

Customs, Duties & Address Accuracy

Depending on your location, customs duties or import taxes may occasionally apply. Where they do, these charges are set by your local authorities and are the responsibility of the recipient. If a parcel is refused or abandoned because import charges are not paid, this is treated as a completed delivery and does not qualify for a refund.

To help your order arrive smoothly, please ensure your shipping address is complete and accurate at checkout. Restveda is not responsible for orders that are delayed, returned, or undeliverable because of an incorrect or incomplete address, and any reshipment in those cases may be subject to additional shipping costs. Delivery to the address entered at checkout is considered fulfillment of your order. If you notice an error after ordering, please contact us right away and we will do our best to help before your parcel is dispatched.

Delays Beyond Our Control

Once your parcel is in transit, it travels through carrier and customs networks that are outside our direct control. While delays are uncommon, factors such as carrier backlogs, customs inspections, weather events, or peak-demand periods can occasionally affect delivery times. We will always do everything within our power to help track and resolve any issue, and we are grateful for your patience when circumstances are beyond our hands.

Changing or Cancelling Your Order

Because we prepare orders promptly, there is a brief window to make changes. If you need to update your details, adjust your order, or cancel it, please contact us as soon as possible and before your order has been dispatched. Once a parcel has left our fulfillment network and is in transit, we are no longer able to modify or cancel it, though we remain happy to assist you however we can.

Need a Hand?

If your package is delayed, has not arrived, or arrives damaged, or if you simply have a question about your order, we would love to hear from you. Please contact us before opening any payment dispute so we can make it right; our team responds quickly and resolves eligible issues promptly. You can also explore our 30-Night Perfect Fit Guarantee if your needs change once your order arrives.

Please reach out any time at hello@restveda.com.

By completing your purchase with Restveda, you acknowledge that you have read and accept the terms of this Shipping Policy.